Job Title:         Transportation Dispatcher                                       Wage/Hour Status: Nonexempt

Reports to:      Director of Transportation                                       Pay Grade:    4 – 260 days

Dept./School:  Transportation                                                        Date Revised:  June 2023

Primary Purpose:

Coordinates the day-to-day operations of school bus drivers and bus aides with the bus routes.

Qualifications:

Education/Certification:

High School diploma or equivalent

Valid Texas commercial driver’s license (Class B)

Special Knowledge/Skills:

Bilingual required

Ability to pass alcohol and drug test

Ability to complete required bus driver safety training

Ability to organize and assign people to duties

Fluent knowledge of computers and applications such as: Excel, Word, etc.

Ability to work well under stress and communicate well with people

Ability to relate to parents, students, and school personnel in the situations of bus problems

Evidence of ability to organize, plan, and implement a project to successful completion

Experience:

Three years experience in transportation, preferably in a supervisory capacity

Experience in supervising large groups of skilled and/or semi-skilled personnel

Dispatch experience required

Major Responsibilities and Duties:

Daily Functions

1. Monitor two-way radio and respond to school bus driver calls for assistance and routine checks.
2. Inform schools of late buses, accidents, and discipline situations.
3. Ensure that all buses are operating and on time.
4. Maintain Transfinder routing software for all routes.
5. Advise Operations Manager/Director of Transportation of any accident/incident and take action as directed.
6. Respond to incoming phone calls seeking information on bus routes, times, bus problems, and all transportation matters.
7. Maintain route files to include current route sheets, student lists, and seating charts.
8. Complete a daily dispatch log.
9. Maintain a registration data base.
10. Attend all training on Transfinder routing software, and become familiar with overall operation.
11. Direct Assistant Dispatcher in day-to-day dispatch functions.
12. Ensure drivers’ times are accurate and report changes, for the purpose of payroll.
13. Assign bus drivers to routes and find substitutes as needed.
14. Assist with routing and scheduling of school buses.
15. Act as a sub driver if needed.
16. First line supervisor for drivers.
17. Assist drivers in communicating with parents and school administration.

Other

18. Coordinate Field Trip assignments with Operations Manager.
19. Coordinate discipline and bus conduct reports with each NISD campus.
20. Coordinate special needs route assignments.
21. Coordinate summer routes
22. Serve as a coordinator between bus drivers and staff.
23. Forward school and driver requests to supervisor.
24. Attend all training sessions as required.
25. Perform other duties as assigned by immediate supervisor.
26. Provide oversight of field trips on weekends.
27. Ensure driver times are accurate and report changes to payroll.
28. Perform other duties as assigned by immediate supervisor.

Supervisory Responsibilities:

Supervise and evaluate work of assistant dispatcher.

Equipment Used:  Computer, Transfinder routing software, two-way radio

Working Conditions:

Mental Demands/Physical Demands/Environmental Factors:

Maintain emotional control under stress. Work with frequent interruptions, prolonged use of computer, repetitive hand motions.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.